Terms &Policies

# Terms of Service Last updated: May 2026 ## 1. Acceptance of Terms By accessing or using PRNTD, you agree to these Terms of Service, our policies, and all applicable laws and regulations. ## 2. Custom Content Responsibility You are solely responsible for all artwork, logos, text, QR codes, images, files, and other content uploaded, generated, or submitted through PRNTD. By using the platform, you confirm that: * You own the rights to all submitted content or have permission to use it. * Your content does not violate copyrights, trademarks, intellectual property rights, or applicable laws. * Your content does not contain illegal, hateful, explicit, abusive, defamatory, or prohibited material. PRNTD reserves the right to reject, cancel, remove, suspend, or refuse any content, account, or order at its sole discretion. ## 3. Orders & Production Customers are responsible for reviewing all order details before checkout, including: * spelling * artwork placement * sizing * colors * quantities * uploaded files PRNTD prints products based on customer-submitted designs. Minor color variation, alignment tolerances, material differences, or production variations may occur. Production times and shipping estimates are not guaranteed. ## 4. Payments Payments are securely processed through Stripe. PRNTD does not store full payment card information on its servers. Prices, shipping costs, subscriptions, products, services, and platform features may change at any time without notice. ## 5. Subscriptions & Credits Subscription services, AI generation tools, QR systems, and credit-based features may include: * monthly limits * usage restrictions * expiration periods * fair use protections Abuse, fraud, automated exploitation, chargebacks, or attempts to manipulate the platform may result in account suspension or termination. Credits, subscriptions, and digital services may be non-refundable unless otherwise required by law. ## 6. Refunds & Cancellations Due to the personalized and custom nature of printed products, orders are generally non-refundable once production has started. Refunds, replacements, or store credits may be issued at PRNTD’s discretion for: * damaged products * defective products * incorrect orders caused by production error Customers are responsible for verifying all design files and order information before checkout. ## 7. Shipping Shipping timelines are estimates only. PRNTD is not responsible for: * courier delays * customs delays * lost packages caused by incorrect customer addresses * carrier-related issues outside our control Risk of loss transfers to the customer upon carrier acceptance where permitted by law. ## 8. Intellectual Property The PRNTD platform, branding, software, systems, workflows, designs, and technology remain the intellectual property of PRNTD unless otherwise stated. Users retain ownership of original content they upload, but grant PRNTD a limited license to process, reproduce, display, and manufacture products necessary to fulfill orders and operate the platform. ## 9. Limitation of Liability PRNTD shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from: * use of the platform * downtime * order delays * third-party services * shipping issues * print inaccuracies * user-submitted content * loss of business or revenue Use of the platform is at your own risk. ## 10. Account Termination PRNTD reserves the right to suspend, restrict, or terminate accounts or services for violations of these terms, suspected fraud, abuse, or misuse of the platform. ## 11. Changes to Terms PRNTD may update these Terms of Service at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. ## 12. Contact For questions regarding these Terms of Service, please contact PRNTD through official support channels available on the platform.

# Privacy Policy Last updated: May 2026 ## 1. Introduction PRNTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you use the PRNTD platform, services, storefront, AI tools, QR systems, subscriptions, and related features. By using PRNTD, you consent to the practices described in this Privacy Policy. ## 2. Information We Collect PRNTD may collect the following types of information: ### Account Information * name * email address * phone number * account credentials * billing information ### Order Information * shipping address * order history * product selections * customization details * uploaded artwork and files ### Payment Information Payments are processed securely through Stripe. PRNTD does not store full payment card numbers on its servers. ### Usage Data PRNTD may collect technical and analytics information including: * browser type * device information * IP address * pages visited * referral sources * session activity * interaction data ### Uploaded Content Files, images, designs, QR codes, and custom content submitted through PRNTD may be stored to fulfill orders, provide services, improve functionality, and maintain account history. ## 3. How We Use Information PRNTD uses collected information to: * process orders * fulfill shipments * provide customer support * operate subscriptions and credits * authenticate accounts * improve platform functionality * prevent fraud and abuse * maintain security * communicate order updates and account notifications ## 4. AI & Generated Content PRNTD may process uploaded content using automated systems and AI-powered tools for: * image editing * background removal * previews * generation tools * design processing * production preparation Users are responsible for ensuring they have rights to all submitted content. ## 5. Cookies & Analytics PRNTD may use cookies, local storage, and analytics technologies to: * maintain login sessions * remember preferences * improve performance * analyze platform usage * measure storefront activity Third-party analytics or advertising services may also collect anonymized usage information. ## 6. Sharing of Information PRNTD does not sell personal information. Information may be shared with trusted third-party providers necessary to operate the platform, including: * payment processors * shipping providers * hosting providers * email services * analytics providers * cloud infrastructure services Information may also be disclosed where required by law or to protect platform security and legal rights. ## 7. Data Storage & Security PRNTD uses commercially reasonable security measures to protect user data. However, no online platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials. ## 8. Data Retention PRNTD may retain account data, order history, uploaded files, and transaction records for operational, legal, security, accounting, or support purposes. Inactive accounts and unused files may eventually be removed at PRNTD’s discretion. ## 9. User Rights Depending on your jurisdiction, you may have rights to: * access your personal information * request corrections * request deletion * withdraw consent * request data portability Requests may be subject to verification and legal limitations. ## 10. Children’s Privacy PRNTD is not intended for children under the age of 13. Users under the age of majority in their jurisdiction should use the platform only with parental or guardian supervision. ## 11. Third-Party Services PRNTD may contain links or integrations with third-party services. PRNTD is not responsible for the privacy practices, policies, or content of third-party platforms. ## 12. Changes to This Policy PRNTD may update this Privacy Policy at any time. Continued use of the platform after updates are posted constitutes acceptance of the revised policy. ## 13. Contact Questions regarding this Privacy Policy may be directed through official PRNTD support channels available on the platform.

# Refund Policy Last updated: May 2026 ## 1. Custom Printed Products Due to the personalized and made-to-order nature of PRNTD products, all sales are generally final once production has begun. Customers are responsible for reviewing: * artwork * spelling * sizing * colors * quantities * shipping information * placement and customization details before submitting an order. ## 2. Eligible Refund Situations PRNTD may offer a refund, replacement, or store credit if: * the wrong item was produced * the product arrives damaged * the product contains a verified manufacturing defect * the order significantly differs from the approved design due to production error Claims may require: * photos of the product * packaging photos * order information * additional verification ## 3. Non-Refundable Situations Refunds will generally NOT be issued for: * customer spelling mistakes * incorrect uploaded artwork * low-resolution images supplied by the customer * customer-approved design issues * color variation within normal print tolerances * incorrect sizing selected by the customer * shipping delays outside PRNTD’s control * orders already in production * custom or personalized items * subscription fees or consumed digital credits unless required by law ## 4. Cancellation Requests Orders may only be cancelled before production begins. Once an order enters production, printing, fulfillment, or shipment preparation, cancellation may no longer be possible. ## 5. Subscription & Digital Services AI credits, subscriptions, QR services, digital tools, and platform access fees may be non-refundable once delivered, activated, consumed, or partially used. PRNTD reserves the right to suspend or terminate services in cases involving: * fraud * abuse * excessive chargebacks * platform manipulation * violation of platform terms ## 6. Chargebacks Customers agree to contact PRNTD support before initiating a chargeback whenever possible. Fraudulent or abusive chargebacks may result in: * account suspension * loss of platform access * cancellation of subscriptions * denial of future purchases ## 7. Refund Processing Approved refunds may take several business days to appear depending on: * payment provider * financial institution * card issuer * banking delays Refunds are typically returned to the original payment method used during checkout. ## 8. Shipping Issues PRNTD is not responsible for: * carrier delays * customs delays * weather disruptions * lost shipments caused by incorrect customer addresses Customers are responsible for providing accurate shipping information during checkout. ## 9. Contact Questions regarding refunds, replacements, or order issues should be directed through official PRNTD support channels available on the platform.

# Shipping Policy Last updated: May 2026 ## 1. Order Processing PRNTD products are custom-made and produced after an order is placed. Processing and production times may vary depending on: * product type * order size * customization complexity * seasonal demand * inventory availability Estimated timelines shown during checkout are approximate and not guaranteed. ## 2. Shipping Methods Available shipping methods and delivery estimates are displayed during checkout and may include: * standard shipping * tracked shipping * local pickup * expedited options where available Shipping availability may vary by location. ## 3. Shipping Rates Shipping costs are calculated during checkout based on factors such as: * package size * product quantity * destination * selected shipping method * carrier pricing Shipping prices may change without notice. ## 4. Delivery Estimates Delivery estimates are provided by third-party carriers and are not guaranteed by PRNTD. PRNTD is not responsible for delays caused by: * weather * customs processing * courier issues * holidays * labor disruptions * incorrect customer information * events outside our control ## 5. International Shipping International orders may be subject to: * customs inspections * import duties * taxes * brokerage fees * local regulations Customers are responsible for any additional customs or import charges required by their jurisdiction. ## 6. Incorrect Addresses Customers are responsible for providing accurate shipping information. PRNTD is not responsible for lost, delayed, or returned shipments caused by: * incorrect addresses * missing apartment/unit numbers * incorrect postal codes * failed delivery attempts Additional shipping charges may apply for reshipment requests. ## 7. Tracking Information Tracking information may be provided once orders are shipped where applicable. Tracking updates are controlled by shipping carriers and may take time to appear after label creation. ## 8. Lost or Damaged Shipments If an order arrives damaged or appears lost in transit, customers should contact PRNTD support as soon as possible. Claims may require: * order information * photos of packaging * photos of damaged products * carrier documentation PRNTD will review claims on a case-by-case basis. ## 9. Local Pickup Where available, local pickup instructions and timing will be communicated after order processing. Customers may be required to present identification or order confirmation upon pickup. ## 10. Production Delays Large orders, specialty products, or custom manufacturing requests may require additional production time. PRNTD reserves the right to delay or pause fulfillment if: * files require review * production issues occur * payment verification is needed * inventory shortages arise ## 11. Contact Questions regarding shipping, tracking, delivery issues, or fulfillment status should be directed through official PRNTD support channels available on the platform.